Privacy Policy
Effective Date: December 2025
At KoKoCase, we believe your style should be personal, and so should your data. We are committed to protecting your privacy while providing you with a seamless shopping experience for premium phone accessories. This policy explains how we handle your information with transparency and care.
1. Information We Collect
To provide you with the best service, we collect specific details when you visit KoKoCase.com:
Personal Identity: Name, email address, and phone number.
Shipping Details: Your delivery and billing addresses to ensure your cases reach you safely.
Payment Data: We use industry-standard encryption. Your credit card or UPI details are processed via secure third-party gateways and are never stored on our servers.
Device Insights: IP address, browser type, and browsing behavior to help us optimize our website for your device.
2. How We Use Your Data
We use your information to make your shopping journey better:
Order Fulfillment: Getting your favorite phone covers from our warehouse to your doorstep.
Customer Support: Answering your queries and solving issues quickly.
Personalized Experience: Showing you products and offers that match your style.
Updates: Sending you shipping tracking info and occasional "insider-only" discounts (you can opt-out anytime!).
3. Data Security & Protection
Your trust is our top priority. We implement SSL (Secure Sockets Layer) encryption and strict internal security protocols to prevent unauthorized access. We treat your data like we treat our phone cases—with maximum protection.
4. Third-Party Sharing
We respect your inbox and your identity. We never sell or rent your data to third parties. We only share information with trusted partners necessary to run our business:
Logistics Partners: Reliable couriers like BlueDart, Delhivery, or Ecom Express to deliver your orders.
Payment Processors: Authorized gateways (like Razorpay or Cashfree) to ensure safe transactions.
Legal Compliance: Only if required by Indian Law or to protect the rights of KoKoCase.
5. Cookie Policy
KoKoCase uses "cookies" to remember your preferences (like what's in your cart) and analyze our website traffic. This helps us understand which designs are trending. You can choose to disable cookies in your browser settings, though it may limit some features of the site.
6. Your Rights & Choices
You are in control of your data. At any time, you can:
Access/Update: Edit your profile information in your account settings.
Delete: Request the permanent deletion of your data from our system.
Unsubscribe: Opt-out of marketing emails with a single click.
7. Contact Us
Have questions about your privacy? We're here to help!
Email: support@kokocase.com